 In April of 2001, our Founder and President applied the principle of innovation and the power of the Internet to fill obvious market gaps. Customers needed information! They also needed excellent and courteous service for a broad array of consumables in the security industry at a fair price. So, Card Quest revolutionized the access control and personal identification sectors of the security market for one primary reason: our customers!
The key hallmarks indicated below were adopted from the beginning. Today, they are continuously evaluated with a sense of urgency for quality improvement in every area of our business, especially as it relates to our customers.
- Education - empowering end users, security integrators and wholesalers with "hard to get" information so that they can make more intelligent buying decisions, especially for their consumable access control and photo ID equipment
- Supply Chain and Distribution - strategically entering into strong vendor relationships and becoming the first known web-based service to offer 26-bit proximity cards, consumable supplies, photo ID's and services in 1-2 business days
- Price - charging customers a fair price, not "gouging" them, thus releasing them from the constraint to pay ten, twenty times (and sometimes more) the cost of access and ID products
- Customer Service - although many have since copied our business model, to our knowledge, none have matched the rigorous customer service standards we've imposed upon ourselves to pass on to our customers
- Quality - each staff member is engaged in the process of understanding what quality is and is then charged with the task of continuous improvement in real life, day-to-day operations of our business
- Value - Card Quest always has and always will strive to quickly and creatively innovate in order to provide the most value for the best price to our customers
With these and other fundamental commitments to ourselves and to our customers, Card Quest continuously strives to make your success our Quest!
Card Quest, Inc.
888-240-3738
sales@cardquest.com
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